LANTITE Guide: Guardian Browser Setup & Troubleshooting (2025)

The Guardian Secure Proctoring Browser is specialized software developed by Meazure Learning that you'll need to use when taking your LANTITE exam remotely. Unlike regular browsers like Chrome or Firefox, the Guardian browser:

• Creates a secure testing environment by restricting access to unauthorized websites, applications, and features
• Facilitates screen sharing with your remote proctor during the exam
• Monitors your computer activity to ensure academic integrity
• Connects you directly to the ProctorU platform, which is used for LANTITE remote proctoring

Step-by-Step Installation Guide

1. 1

   Download the Guardian Browser

   Log in to your ACER account at teacheredreg.acer.edu.au, click on the 'Log in to ProctorU' button, and click on 'Download Guardian Browser'.

2. 2

   Run the Installer

   Run the downloaded file to install Guardian Browser on your computer.

3. 3

   Test Your Equipment

   Once installed, open the Guardian Browser, log in to your ACER account again, click on the 'Log in to ProctorU' button, and then click on 'Test Your Equipment' to ensure your system meets all technical requirements.

4. 4

   Check Permissions (Mac Users)

   If using MacOS Catalina (10.15) or later, you'll need to grant screen recording permissions in System Preferences > Security & Privacy > Privacy > Screen Recording.

Creating a New User Account: The Most Effective Solution

Creating a fresh user account on your computer is our most recommended strategy for avoiding Guardian Browser issues. It provides a clean environment free from conflicting software, cached files, and configuration issues that might be present in your main account.

Step-by-Step Guide for Windows

1. 1

   Open Settings: Press Windows key + I, or click the Start menu and select "Settings"

2. 2

   Access Accounts: Click on "Accounts"

3. 3

   Family & Other Users: Select "Family & other users" from the left sidebar

4. 4

   Add Account: Click "Add someone else to this PC"

5. 5

   Create Local Account: Select "I don't have this person's sign-in information" and then "Add a user without a Microsoft account"

6. 6

   Set User Details: Enter a username like "LANTITE_Exam" and set a password (optional but recommended)

Step-by-Step Guide for macOS

1. 1

   Open System Preferences: Click the Apple menu and select "System Preferences"

2. 2

   Users & Groups: Click on "Users & Groups"

3. 3

   Unlock Settings: Click the lock icon and enter your admin password

4. 4

   Add User: Click the "+" button below the user list

5. 5

   Create Standard Account: Select "Standard" from the account type dropdown

6. 6

   Set User Details: Enter a name like "LANTITE Exam" and a password

• Remote Control Software:

  Disable or uninstall any remote control software like TeamViewer, AnyDesk, VNC, ConnectWise, game bar controller settings, and Apple/Chrome Remote Desktop before your exam.

• Mac Screen Recording Permissions:

  MacOS Catalina and later users must grant screen recording permissions via System Preferences > Security & Privacy > Privacy > Screen Recording.

• Windows Activation:

  You will not be permitted to use a computer with a non-activated version of Windows.

• Connection Loss:

  If you lose connection during your test, click the 'Reconnect' button. If you close the Guardian Browser accidentally, reopen it and click 'Reconnect'.

Addressing RAM Usage Issues

Many students report receiving the error message "computer settings have failed due to a higher RAM usage." This is especially common on machines with limited RAM or those running memory-intensive applications. Here's how to address RAM usage problems:

• End Memory-Intensive Applications:

  Open Task Manager (Windows) or Activity Monitor (Mac) and identify applications using high amounts of RAM. Common culprits include:

  • • Video editing software
  • • Virtual machines
  • • Multiple browser windows with many tabs
  • • Browser extensions
  • • Background software updates
• Check Startup Applications: Disable unnecessary startup applications that might be consuming RAM in the background.
• Reset Browser Data: Clear browser cache, cookies, and history as accumulated data can consume significant memory.
• Optimize Power Settings: Set your computer to "High Performance" mode to ensure it has access to all available resources.

Additional Troubleshooting Steps

• Complete Restart: A full system restart can clear temporary files and reset system processes.
• Temporarily Disable Antivirus: Some security software may interfere with the installation or update process.
• Run as Administrator: Right-click the Guardian Browser and select "Run as administrator" (Windows only).
• Check Internet Connection: Ensure you have a stable and reliable internet connection for downloading updates.
• Contact ProctorU Support: If all else fails, contact ProctorU support directly through the blue button at the bottom right of the ProctorU page.